Ordering FAQs

In the review stage of checkout you will receive an onscreen confirmation of the purchased items from ‘My Cart’ followed by an order receipt confirmation email sent to the nominated email address stored in ‘My Account’.

Phone orders are not accepted.

Purchases on Espressotoria.com.au are only available to residents of Australia, and deliveries will be made only within Australia.

Only residents of New Zealand may purchase goods via Espressotoria.co.nz.

We will only deliver goods within New Zealand, and in accordance with our Delivery Policy.

There is a minimum order quantity of one (1) box of capsules, for any capsule product ordered.

Yes. Delivery for all orders will be charged at a per order rate. Rates will depend on the following factors and will be calculated upon checkout.

Number of items ordered
Total measurement of order
Location of delivery

Please note delivery rates are subject to change.

We accept only MasterCard and Visa Credit Card payments. Cash, cheques, money orders, COD and PayPal payment methods are not accepted.

 

In order to uphold the security and privacy of our customers we are unable to accommodate requests for changes to the delivery address you nominated at the time you placed your order.

All items purchased via Espressotoria.com.au are shipped from a central warehouse located in Sydney,Australia.

All items purchased via Espressotoria.co.nz are shipped from a central warehouse located in Auckland, New Zealand.